Online Chat
Start a chat to get answers quickly
Local support staff
Response times under 50 seconds
Easy, quick, and secure
Available six days a week during business hours
A popular option
Our team assisted members by fielding more than 113,639 chats in 2025.
Get real-time responses to questions about your accounts
When email is too slow and a phone call is inconvenient for you, live chat gets you in touch with our staff immediately during business hours. It's the quickest, easiest way to get answers or make requests related to your GreenState Credit Union loans and accounts.
- Start a chat through your phone, tablet, or laptop
- Strong encryption keeps your conversations secure
- Connect with local support staff employed by GreenState Credit Union
Since chat is set up for speedy results, it's best to use other channels if you want to open an account, such as visiting a GreenState branch, calling our Member Assistance Center, or applying online. Also, if you need assistance with wire transfers, please call us at (800) 418-1916.
Online Chat Support Hours
| Monday - Friday | 7:00 a.m. – 5:45 p.m.* |
| Saturday | 8:30 a.m. – 12:15 p.m. |
| Sunday | Closed |
*Chat is not available between 8:30-9:30 a.m. CST on Wednesdays due to regularly scheduled staff trainings.
Accessing Chat
- On our website - You'll know we're available when you see a chat symbol and a staff member’s profile photo in the bottom corner of your browser. Just click to get started.
- Online Banking/Mobile App - Connect with us by choosing the “chat” option in the main menu.