Vote now for your Board of Directors
Voting is now open for our 2025 Board of Directors election! Voting is open and closes on April 17. Final voting and results will be announced at the 86th Annual Meeting on April 22. The meeting will be held virtually, and you may register to attend at any time.
Online Chat Support
GreenState’s communication systems are getting an upgrade. Beginning in May, our online chat systems will have more user-friendly features to better serve our members. Those who utilize chat (the Member Assistance Center fielded over 130,000 chats in 2024) will notice an updated look beginning mid-May.
An important change will be made to the chat feature in Online Banking as part of this rollout. During business hours, 7 a.m. – 5:45 p.m. Monday through Friday and 8:30 a.m. – 12:15 p.m. Saturday, members can utilize live chat to get a real-time response. After hours, members can complete an online form and will receive an email response the following business day.
It’s our goal to minimize any disruptions during the transition, and we appreciate your patience as we get things up and running. Frequent phone and chat users can look forward to additional features we plan to roll out over the coming months. As always, if you have any questions, please contact the Member Assistance Center at (800) 397-3790, at mac@greenstate.org, or via online chat.
What can I get help with via Chat?
Chat is great for questions or requests related to your existing accounts: Loan payments, Balance Inquiries, Certificate Renewals, Online Banking Assistance, Travel notifications, and more!
For requests related to wire transfers please call us at (319) 248-7402 for assistance.
Online Chat Support Hours
| Monday - Friday | 7:00 am – 5:45 pm |
|---|---|
| Saturday | 8:30 am – 12:15 pm |
| Sunday | Closed |
On greenstate.org
When chat is available you’ll see a chat symbol or a staff member’s profile photo in the bottom right corner of your browser window or screen. Click this icon or photo to get started.
Online banking / Mobile App
You can access chat directly in GreenState’s Online Banking or Mobile App by choosing the “chat” opinion in the main menu.
Why Chat?
Speed
Online chat is typically the fastest way to get answers to your questions or common account related requests.
Availability
Online chats can be started on Desktops/laptops, tablets or smartphones. You can start a chat on our website at GreenState.org, in Online Banking, or via the GreenState Mobile App.
Security
Online chats use 256bit SSL encryption to connect you with a staff member. Our staff will ask you a few questions to help verify your identity when you begin the chat.
Local Service
GreenState does not outsource online chat support. All of our chat support staff work directly for GreenState and they do so right here in Iowa.
Can I open an account via chat?
For members or prospective members looking to open a new deposit account or apply for a loan, we recommend visiting a GreenState branch, calling our Member Assistance Center, or applying online. Chat is designed to serve members quickly, and account opening is generally a process that takes a little more time.