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Fraud Prevention
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Fraud PreventionGreenState can minimize your risk of falling victim to fraud.
Our team wants to ensure you, your information, and your financial accounts are protected. While technology has improved your ability to manage your financial accounts, it has also opened the door to criminals who seek to gain access to your accounts for fraudulent purposes.
Frequently Asked Questions
Online Banking Fraud
- Is my device at risk?
If you clicked on a link from a suspicious email or text message, there is a possibility malware or harmful bugs were installed on your device(s). It is recommended that you logout of online banking, turn off the device, and visit your service provider to have it swept and cleaned.
- I provided my secure access code (SAC) to someone. Now what?
GreenState will NEVER ask you for your SAC or any other sensitive account information such as password and username. It is recommended that you call our MAC line (319-339-1000) right away and explain the situation or visit your nearest branch.
- I received a successful login notification that I did not initiate. Now what?
Please confirm with any joint owners if they were attempting to login around that time. This includes any account that you are joint on. (Son, daughter, spouse, etc.)
Third party companies often utilize a system application to connect your accounts to another financial institution company. Common applications include (not limited to) Venmo, Turbo Tax, and other financial institutions. These system applications ‘test’ your account once a month around the same date to ensure the connection is still opened, allowing future transfers to be quick and seamless. This activity can generate a login alert based on your system alert settings.
If you are still unsure why you received the notification or alert, it is recommended that you call our MAC line (319-339-1000) right away and explain the situation or visit your nearest branch.
- I had a pop up and then allowed someone remote access to my computer. Now What?
You should never allow an unknown party access to any of your devices. Norton, Microsoft, and other trustworthy companies will never request to remote into your device or have you log into your online banking. Shut your device off immediately. It is recommended that you call our MAC line (319-339-1000) right away and explain the situation or visit your nearest branch
Zelle
- Is Zelle Secure?
Yes. Zelle uses tokens that assist in sending and receiving funds from person to person. Members can register with either their phone number or email. Once you initiate an outgoing transfer, an authorization text or email will be sent to you for you to confirm or deny.
*Please ensure you know the recipient as once the funds are sent, they are immediately withdrawn from your account. GreenState will NEVER ask you to share your authorization codes. If you feel that you are a victim of a Zelle scam, please contact us at 319-339-1000, or visit your nearest branch.
Need to Report Fraud on Your Credit or Debit Card?
Call 24/7: 800-397-3790
Fraud Prevention Best Practices
Use strong, unique passwords for your accounts. A password manager can help you choose and remember strong unique passwords.
Turn on two factor authentication when possible, especially for accounts used to verify your identity or reset access to other accounts (email and phone accounts)
Be wary of sharing sensitive info in phone calls or text messages. GreenState employees will never ask for your username, password, card or account numbers. GreenState employees will never call to ask for a Secure Access Code (the code sent to your device to confirm new logins).
Opt in for eStatements - Reduce the opportunity for criminals to gain access to your personal information by opting in for eStatements in Online Banking. It is easy to do so; it also saves you money!
Travel Notification - You can easily share your travel plans with GreenState via Card Controls in Online Banking for your debit and/or credit card.
Enable transaction and activity alerts for your cards and accounts in online banking. If you receive alerts for transactions you don't recognize, contact GreenState to report the activity.
Do not follow/click on links sent via text messages. If you need to access your GreenState account do so by visiting our main website or via the mobile app.
Certain texts from GreenState may include plain text human readable greenstate.org URLs like "visit greenstate.org/pay to make your payment". Some text platforms may enable this text as a link automatically. Any URL provided in this manner is intended to be typed into a browser address bar and will only ever include the single domain "greenstate.org".
GreenState Online Banking Account Security
Security alerts are a valuable tool that help members avoid fraud and keep your accounts and funds secure. GreenState Online Banking will automatically notify you when new or potentially suspicious activity is seen on your online banking activity.
Always Enabled Online Banking Security Alerts
When you access your account from a new unregistered device or browser; and anytime a new device or browser is successfully registered for your account.
When your LoginID, Password or Secure Access Delivery information changes.
When any of your other security alert preferences change.
If you receive any security alerts for Online Banking activity that you did not perform or that you are unaware of call (800) 397-3790 or chat with us online as soon as possible to report the activity as suspicious and not authorized.