How do I get a new card?

It's never fun to realize that your debit card is lost, stolen, or just too worn out to function. If that happens, though, we're here for you. Give us a call at 319-339-1000 or 800-397-3790 so we can verify your address and send you a new card. You can also stop into any of our branches to have a new card issued immediately. 

How long does it take?

It takes a little time for a new card to be made and mailed to you. All told, it's usually around 2 weeks. If you really need a new one quickly, let us know. We may be able to expedite it for an additional fee. You can also stop into any of our branches to have a new card issued immediately. 

Using your new card

When your new card arrives, you can activate it‍. If you have trouble, give us a call at 319-339-1000 or 800-397-3790 so we can help.

Once your new card is activated, you'll want to update your card information with any merchants or bills that you regularly pay with your GreenState card.

What happens if transactions are processed with the old card number?

If a merchant or biller tries to run a charge with your old card information, the transaction will generally be declined. It's a good idea to update your card information for any recurring payments as soon as you get your new card. Some merchants, however, will get the new card number through MasterCard and the charge will come through normally.

Most refunds and returns will go through normally even if your card is blocked or replaced. If the merchant processes the return as a PIN credit, it won't go through, but they can re-attempted it as a "signature credit" which should be successful.