Online Banking FAQs

This update addresses member comments about Online Banking looking dated and being difficult to navigate. These changes will improve your experience within Online Banking and give GreenState a good platform to build upon in the future.

The main improvements are: 

• Additional account information at a glance 
• New Quick Links for transfers / payment 
• Recent activity at a glance 
• Fully integrated Bill Pay into Online Banking (Members can still access the full site under “Options” in Bill Pay) 

No, all member and transaction information are the same. This upgrade is to improve the navigation and update the look and feel. 

GreenState Online Banking recently received an update that introduced an integrated and more streamlined version of Bill Pay for members. If you still prefer or need to access the Legacy site, please follow the steps outlined here: Accessing the Bill Pay Legacy Site - GreenState Credit Union 

We’ve kept this feature and members can find it under Quick Links by clicking on Checking Rewards. This change increases rewards visibility for members who access Online Banking through a mobile device.

Note: This is only viewable by the Primary Account holder and only if they have the correct account type. Otherwise, an error will occur.

If you have 5 or more accounts with GreenState, you will need to select which accounts you wish to display on your dashboard. If you wish to view all your accounts, you can by simply clicking on “View all accounts” at the bottom. Currently you can view up to 20 accounts on your home page. 

These are accounts you have set up for member-to-member transfers.  While you can still view these, you are not allowed to add these to your favorites on your home page.

Yes, members can see up to 20 accounts on their home page. 

Unfortunately, no. Putting accounts into Groups within Online Banking is no longer supported.

No. However, our Online Banking provider is working on allowing members to do this. There is no timeline for this feature to be released.