Mobile Banking

Deposit a Check with Your Mobile Device

1. Click the Menu button in the upper left corner of your screen
2. In the dropdown menu, expand Transfers/Deposits
3. Select Deposit Check
4. Be sure to endorse your check prior to deposit and write FOR MOBILE DEPOSIT AT GREENSTATE CU under your signature
5. Select the Deposit Account you would like to deposit the funds to
6. Enter the Amount of the Deposit and click Save
7. Click Capture Image to take a photograph of the front and back of the check
8. Click Submit to finish making the deposit

Note: You can only do this with one check at a time. If you have more than one check, repeat the steps above.

Mobile Deposit Frequently Asked Questions

• How does it work?
  

  MRDC is accessed using the mobile app (iOS or Android); MRDC is not available in the browser experience (Internet Explorer, Chrome, Firefox, Safari, etc.) MRDC can be found within the app (under Q: Menu > Transfer/Deposits > Deposit Check). MRDC deposits post to the user account in near real-time. All deposits are subject to a 2 business day hold on all amounts. Please be sure to endorse and write "FOR MOBILE DEPOSIT AT GREENSTATE CU" on the back of the check or it will not process.

• Will my funds be available right away?
  

  MRDC deposits post to the user account in near real-time. There will be a 2 business day hold on all amounts. A maximum of 5 checks or $10,000 may be deposited per day.

• Why was my check declined?
  

  There could be a few reasons your check was declined. The check is missing information such as the Routing Number, Account number or the endorsement "FOR MOBILE DEPOSIT AT GREENSTATE CU". The check is damaged or is illegible. The amount exceeds $10,000.00 or more than 5 checks per day. The amount exceeds $20,000 or more than 20 checks per month.

• What do I do with my check after I make the deposit?
  

  After you see the deposit has been accepted in the mobile app, write "void" on the check. Keep the deposited check for at least two business days or until you have confirmed the funds have been posted to your account, then you may shred the check.

• Do I need to apply for this service?
  

  Members that are signed up for online banking need only to download the GreenState online banking app to receive the service.

• How secure is Mobile Remote Deposit Capture?
  

  MRDC features multiple layers of security including password protection, Internet firewalls, and 128-bit encryption (256-bit encryption for mobile), the highest level of security available.

• What are the benefits of using MRDC?
  

  You don’t need to visit one of our branch offices or go to an ATM to make check deposits. You can deposit from anywhere, 24/7.

• What are the fees for the service?
  

  Members will not be charged a monthly fee to use MRDC. If you discontinue Remote Deposit services and decide to reinstate then you will be charged a one-time service fee.

• What types of accounts can I scan deposits into?
  

  Any of our personal checking or savings accounts.

• Can I view a statement or history of deposits?
  

  Yes.

• Can I print out a copy of a Remote Deposit check?
  

  Yes, you can print them from your History screen in MRDC up to 60 days from the date of the transaction. Thereafter, you will need to request a copy just like any other deposited item.

• Can I still bring check deposits into a branch office?
  

  Yes. After you are registered for MRDC, you can still make deposits in whatever method is most convenient for you.

• What are the system requirements for Mobile Remote Deposit Capture to work properly?
  

  Android™ Requirements

  • Android 5.0 and later

  Apple iOS Requirements

  • iOS 10.0 and later

  Mobile Connectivity Requirements

  • 5G, 4G LTE, Wi-Fi

  Camera Requirements

  • 5 megapixels or higher